WordPress Support Services
Your WordPress site doesn’t stop needing attention after launch. Plugins need updating, security patches need applying, backups need running, and performance needs monitoring. Neglect any of these and you’re one outdated plugin away from a hacked site, a broken layout, or a Google penalty for slow load times.
Spilt Media’s WordPress support plans give you a dedicated team that handles everything — updates, security, backups, performance optimization, content changes, and troubleshooting. Think of us as your IT department for your website, available when you need us without the overhead of a full-time hire.
⭐ 37 Five-Star Reviews · 10+ Years in Business · Treasure Coast Based
Free WordPress Support Audit
every single day
with our support
for support tickets
security scans
Why WordPress Support Matters
WordPress releases security updates roughly every 3-4 weeks. Your plugins and themes update even more frequently. Each update can introduce compatibility issues, break layouts, or expose vulnerabilities if not handled properly. Ignoring updates is like leaving your front door unlocked.
Our support team tests every update in a staging environment before applying it to your live site. We maintain daily backups with one-click restoration, run weekly malware scans, monitor uptime 24/7, and provide a dedicated support channel for content changes and troubleshooting.
The businesses that invest in proper WordPress maintenance avoid the costly emergency fixes that businesses without support inevitably face — hacked sites, broken pages, lost data, and the revenue that disappears while everything is down.
Explore Our Full Service Suite
Each service can be standalone or combined into a comprehensive strategy tailored to your business goals.
What WordPress Support Includes
Everything you need for professional results, nothing you don’t.
Core, Plugin & Theme Updates
We test and apply every WordPress core update, plugin update, and theme update in a staging environment before pushing to production. No surprises, no broken layouts, no compatibility issues.
Security Monitoring & Malware Removal
24/7 security monitoring with firewall management, malware scanning, and immediate remediation if anything is detected. We also handle Google Safe Browsing delisting if your site is ever flagged.
Daily Backups & Disaster Recovery
Automated daily backups stored offsite with 30-day retention. One-click restoration means we can have your site back online in minutes, not hours, if anything goes wrong.
Performance Optimization
Monthly speed audits with image optimization, cache configuration, database cleanup, and CDN management. We keep your Core Web Vitals in the green so your SEO doesn't suffer.
Content Updates & Changes
Need a new page? Updated hours? A banner for a promotion? Our support team handles content changes within 24 hours so you can focus on running your business instead of fighting with your website.
Monthly Reporting
Detailed monthly reports showing uptime, security scan results, updates applied, performance metrics, and any issues resolved. Full transparency into what we're doing and why.
What clients say
Quoted from Spilt Media’s Google reviews.
“We had a great experience working with Max and the team at Spilt Media! They did an excellent job building our website, and we couldn’t be happier with the results and the service we received. … We highly recommend Spilt Media to anyone looking for quality web design and excellent service!”
“From start to finish it has been a pleasure to work with Max and his team. My new website is so beautiful and professional. I cannot recommend Spilt Media enough! Thank you so much for your amazing work.”
“Max and the Spilt Media team are absolutely top notch at maintaining our WordPress site and preventing hacks and intrusions. Highly recommend.”
“Max @ Spilt Media did an incredible and cost effective job developing our professional website and establishing our online presence. He was easy to work with and turned our rough ideas into reality above expectation.”
Treasure Coast WordPress Support
We provide expert wordpress support services to businesses throughout the Treasure Coast. Click your city below to see how we can help your local business.
Stop Worrying About Your Website
Let us handle the technical side so you can focus on growing your business.
How Our WordPress Support Works
A proven process that delivers on time and on budget, every time.
Site Audit
Comprehensive review of your current WordPress health.
Stabilize
Fix existing issues, update everything, harden security.
Protect
Implement monitoring, backups, and firewall rules.
Maintain
Weekly updates, monthly speed checks, daily backups.
Support
Ongoing content changes and troubleshooting as needed.
WordPress Support FAQs
All plans include core/plugin/theme updates, daily backups, security monitoring, uptime monitoring, and monthly performance reports. Higher-tier plans add content changes, priority response times, staging environments, and dedicated account management.
Standard plan: 24-hour response. Priority plan: 4-hour response. Emergency issues (site down, hacked) are addressed immediately regardless of plan level. We maintain support availability Monday-Friday 9am-6pm EST, with emergency support available 24/7.
Yes. We’ve cleaned hundreds of hacked WordPress sites. Our process includes malware removal, vulnerability patching, password resets, file integrity verification, and Google Safe Browsing delisting. We then implement preventive measures to stop it from happening again.
Hosting support covers server-level issues — your site being down, email problems, SSL certificates. They don’t update your plugins, optimize your speed, make content changes, or monitor for malware. WordPress support and hosting support are complementary, not redundant.
Plans start at $150/month for basic maintenance (updates, backups, security). Comprehensive plans with content changes and priority support range from $300-$750/month depending on site complexity and support volume. Enterprise sites with custom functionality receive custom pricing.
Absolutely. We take over WordPress sites from other agencies regularly. We start with a comprehensive audit, fix any existing issues, document the site architecture, and then transition into ongoing support. No judgment — we just make it work.